Q1. What are the options for my customers to track their orders on my website?
Our customers can track their orders through the dedicated tracking page on our website or by using a direct tracking URL.
Q2. Can I create a dedicated tracking page on my website?
Yes, you can create a dedicated tracking page on your website where customers can enter their tracking information to check the status of their orders.
Q3. Can I create a direct tracking URL for customers to track orders on my website?
Yes, you can generate a direct tracking URL that customers can use to quickly access the tracking information for their orders.
Q4. Can I add an AWB number to the courier company’s tracking page URL?
Yes, you can add an AWB (Air Waybill) number to the courier company’s tracking page URL to provide a seamless tracking experience for customers.
Q5. How are customers notified as their shipment moves?
Customers are typically notified through email or SMS as their shipment moves through different stages. These notifications include updates on pickup, transit, and delivery.
Q6. Is it possible to send shipment movement details via email to the customers?
Yes, you can set up automatic email notifications to keep customers informed about the movement of their shipments.
Q7. Is it possible to send shipment movement details via SMS to the customers?
Yes, you can configure the plugin to send SMS notifications to customers regarding the progress of their shipments.
Q8. Can I send a call-to-action link (e.g. review link) to customers via SMS/email after shipment is delivered?
Yes, you can include a call-to-action link in the SMS or email notifications, encouraging customers to provide feedback or leave a review after their shipment is delivered.
Q9. Will customers be able to track orders using order ID or AWB number?
Yes, customers can track their orders using either the order ID or the AWB number, depending on the tracking options you provide.
Q10. Which couriers are supported for automatic shipment tracking?
The plugin supports automatic shipment tracking for supported couriers like Shiprocket, Shyplite, Nimbuspost.
Q11. Does this plugin support Trackship?
Yes, this plugin integrates with Trackship to provide advanced shipment tracking features.
Q12. Is there any security to prevent scraping of data from a public tracking page?
Yes, the plugin employs security measures to prevent unauthorized data scraping from the public tracking page.
Q13. How frequently is the tracking information updated in the plugin?
Tracking information is updated every few hours, based on shipping provider API updates.
Q14. Can we add shipment movement info to order notes for history purposes?
Yes, shipment movement details can be added to order notes for historical tracking.
Q15. Is there any limit to the number of shipments I can track using the plugin?
While there’s no strict limit, ensure server resources support the volume for optimal performance.
Q16. Can we hide/show certain fields of shipment info on the customer’s “My Account” section?
Yes, you can customize the visibility of shipment info fields.